Case Study · Healthcare · Performance Marketing

KPU Hospital — Performance Marketing System

₹9Cr+ Revenue Generated in 4 Months
16.7x ROAS 4,000+ Leads ₹2L+ Ad Spend

A full-funnel acquisition system built from the ground up — combining precision targeting, automated lead management, and trust-driven creatives to generate measurable, scalable revenue in a high-stakes healthcare segment.

16.7x ROAS
Monthly Revenue Growth ₹ Crore
M1
M2
M3
M4
Ad Spend
₹2L+
Revenue
₹9Cr+
Leads
4,000+

Campaign Performance Dashboard

📈
9Cr+
Revenue Generated
In 4 calendar months
🎯
16.7x
ROAS Achieved
Return on Ad Spend
🚀
4K+
Leads Generated
Qualified inbound leads
💰
2L+
Total Ad Spend
Meta + Google combined

The Problem We Were Solving

KPU Hospital operates in a high-stakes, trust-sensitive segment — investment-focused healthcare with a long decision cycle. Potential patients require significant trust-building before they commit, and traditional ad campaigns were generating volume without quality. The existing approach lacked a structured lead management system, resulting in poor follow-up rates, low conversion, and no clear attribution for marketing spend. The mission: build a performance system that converted awareness into revenue — not just traffic into form fills.

The Approach

🎯

Precision Audience Architecture

Layered audience segments across Meta and Google — combining interest targeting, custom intent signals, lookalike modeling, and geo-layering to reach high-intent prospects.

⚙️

Full-Funnel Campaign Structure

Three-stage funnel: cold awareness (video + reach), warm consideration (lead ads), and hot conversion (retargeting + WhatsApp CTA) — each with distinct creatives and objectives.

🤖

Automated Lead Management

GetLeads CRM integrated with Whati automation — every lead received an instant WhatsApp follow-up, reducing response lag from hours to under 60 seconds.

📽️

Trust-Driven Creative Framework

Video ad frameworks centred on patient testimonials, doctor credibility, and outcome narratives — addressing objections before the sales conversation and shortening the decision cycle.

📊

Data-Led Optimisation Cadence

Weekly performance reviews, lead quality scoring, and A/B testing — continuously reallocating budget to the highest-performing segments and creatives.

🤝

Sales Team Alignment

Worked directly with consultation and sales teams to refine pitch scripts, address objections identified through ad comment analysis, and create sales enablement materials.

Lead Flow System

A fully automated pipeline from first click to conversion — designed for speed, consistency, and zero lead leakage.

Lead Flow System Horizontal pipeline showing how leads flow from ad form submissions through CRM, WhatsApp automation, follow-ups, sales team, and finally to conversion. STEP 1 📋 Lead Form Meta / Google STEP 2 🗄️ CRM GetLeads STEP 3 Automation Whati / WhatsApp STEP 4 🔄 Follow-ups Multi-touch STEP 5 👥 Sales Team Qualified calls STEP 6 Conversion Revenue ₹9Cr+ ⚡ <60s response Zero lead leakage
⚡ Instant Response

Lead-to-WhatsApp contact under 60 seconds via Whati automation — before competitors can respond.

🎯 Zero Lead Leakage

Every lead tagged, scored, and followed up through automated multi-touch sequences until a response.

📈 Sales Alignment

Hot leads handed to sales with full context — source, intent signals, and conversation history attached.

Performance Insights

Lead Volume by Month
Consistent month-over-month growth trajectory across the 4-month campaign
Lead Volume by Month Bar chart showing lead growth from 680 in month 1 to over 4000 total leads across 4 months. 0 500 1000 1500 680 Month 1 1,120 Month 2 1,400 Month 3 800+ Month 4 (partial) 4K+ TOTAL LEADS
ROAS Performance
Return on Ad Spend vs healthcare industry benchmark
ROAS Performance Horizontal bar chart comparing campaign ROAS of 16.7x against healthcare industry average of 3-5x. This Campaign 16.7x ROAS Healthcare Average 3–5x ₹2L+ spend generated ₹9Cr+ revenue
Ad Spend
₹2L+
Revenue
₹9Cr+
Conversion Funnel
From ad impression to closed revenue
Conversion Funnel Funnel showing impressions narrowing to leads and revenue. Ad Impressions 12L+ Ad Clicks (CTR 3.2%) ~38,000 Lead Submissions 4,000+ Consultations ~900 ₹9Cr+ Revenue CONVERSION

What Made This Work

"

A key part of this campaign was aligning closely with both the consultation and sales teams to improve overall conversion efficiency. By identifying recurring customer questions, objections, and decision-making barriers, we refined the brand narrative and communication strategy to directly address user intent.

"

We developed trust-driven video creatives and messaging frameworks that reduced friction in the buying journey and improved lead-to-conversion rates. Executing performance marketing in an investment-focused healthcare segment required a nuanced approach — balancing credibility, trust, and financial positioning.

Creative Strategy
  • Patient testimonial videos as primary lead ad creative
  • Doctor credibility reels with outcome-focused messaging
  • Objection-handling ad copy based on real CRM insights
Execution Principles
  • Weekly creative rotation to combat ad fatigue
  • Budget reallocated weekly based on ROAS data
  • Lead quality scoring to prioritise follow-up effort

A Scalable Acquisition System — Not Just a Campaign

This campaign established a repeatable, scalable acquisition engine — enabling consistent lead flow and measurable revenue growth month over month. The systems, automations, and creative frameworks built during this engagement continue to generate returns beyond the campaign window, making it a lasting asset for KPU Hospital's growth strategy.

₹9Cr+
Revenue Generated
16.7x
ROAS
4,000+
Leads
4 Months
Timeline

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